Senior Director, Global AR & Collections

The role

This person will serve as the global process owner for the Accounts Receivable, Credit, and Collections chain. They will own process architecture, controls, KPIs, and the transformation agenda, and provide global leadership to the India OTC COE.

What you will do

• Serve as global process owner for the end-to-end AR, Credit & Collections chain
• Own AR, Credit & Collections process architecture, controls, data requirements and KPI framework
• Provide global leadership to the India OTC COE, including delegated authority, KPIs and escalation thresholds
• Partner cross-functionally with Sales Operations, Deal Desk, Legal, Provisioning, Product, Pricing, Revenue Accounting, Treasury, Controllership, Business Transformation and IT to improve order qualit
• Lead the AR, Credit & Collections transformation agenda, including automation and analytics
• Drive performance on receivables integrity, DSO, AR aging, cash application, collections, disputes and bad debt

Required qualifications

• 12+ years of progressive experience in accounts receivable, credit, collections, order-to-cash, revenue operations, finance operations, controllership, finance transformation or a related field
• Experience leading large-scale global AR, Credit & Collections or OTC operations in a public company or high-growth enterprise
• Strong understanding of end-to-end AR, credit and collections processes
• Demonstrated ability to own process architecture, controls, KPIs, transformation roadmap, global operating performance and cross-functional governance
• Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies into workflows

Nice to have

• Applied AI and automation experience using generative AI, LLMs, intelligent automation or advanced analytics in AR, credit and collections
• Experience in SaaS, cybersecurity, cloud, software, subscription, usage-based or consumption-based business models
• Experience with CPQ, CLM, ERP, billing platforms, cash application tools, collections platforms and finance transformation programs
• Public company experience with SOX controls and audit-ready operational processes
• Track record improving billing accuracy, DSO, dispute aging, bad debt and cash application automation

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• By applying, you agree to follow applicable laws, regulations and Zscaler security and privacy policies

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which securely connects users, devices and applications in any location. It describes its platform as the world's largest in-line cloud security platform, distributed across 200+ public data centers globally.