Senior Technical Success Manager

The role

You will guide customers through their Zero Trust journey as their main post-sales contact. You will help customers adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

• Understand customer goals, challenges and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews and identify growth opportunities
• Anticipate challenges, provide proactive recommendations and mitigate risks
• Maintain deep understanding of Zscaler products and contribute to Knowledge Base best practices
• Collaborate with Sales, Support and Product teams to deliver a seamless customer experience

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption
• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute and MTR
• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP and DNS
• Ability to travel approximately 10% for customer-related requirements

Nice to have

• Experience using AI-powered customer success platforms or predictive analytics tools to identify adoption risks, anticipate escalations and optimize retention
• Experience running discovery discussions, building High/Low level design and managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, cloud security technologies such as SASE, SSE and ZTNA, and authentication protocols such as SAML, LDAP and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Pay placement within the range is based on job-related skills, experience, and education or training

About the company

Zscaler provides a Zero Trust Exchange platform that protects customers from cyberattacks and data loss. Its SASE-based platform is distributed across 200+ public data centers and thousands of private edge sites.