Sr Product Manager, AI Platform

The role

You will define and deliver the AI Platform that powers Zuora's AI capabilities, including the agent orchestration layer and user-facing interfaces. You will work with Billing, Revenue, Payments, CPQ and Platform teams to enable AI across the Zuora suite.

What you will do

• Own the AI Platform strategy and roadmap, including the agent-to-application layer, orchestration, session management and the tools layer.
• Partner with application product teams across the Zuora suite to enable their AI capabilities and experiences.
• Drive platform architecture decisions with engineering across cloud infrastructure, agent frameworks, memory and tool integrations.
• Define how AI integrates into Zuora applications, including conversational interfaces and contextual awareness.
• Own product strategy for AI governance, including permissions, audit capabilities and human-in-the-loop controls.
• Drive platform capabilities that make AI agents smarter, more personalized and more useful over time.
• Establish product feedback loops combining usage analytics and customer insights to enable frequent AI releases.
• Drive cross-functional execution across engineering, design and product teams.
• Represent Zuora in customer advisory discussions, industry events and analyst briefings.

Required qualifications

• 5-8+ years of product management experience at enterprise SaaS or platform companies.
• At least 2 years focused on AI/ML platforms, developer platforms or foundational infrastructure products.
• Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks or conversation management.
• Strong technical foundation in platform architecture, API design, event-driven systems and distributed architectures.
• Proven success with platform products serving multiple internal and external consumers.
• Strong cross-functional collaboration skills and ability to align multiple product teams.
• Experience shipping AI features to enterprise customers, including security, audit, permissions and human-in-the-loop controls.
• Data-driven product development approach with experience instrumenting features and analyzing usage patterns.
• Executive presence and ability to influence stakeholders, including engineering leadership and C-level audiences.
• Bachelor's degree in Computer Science, Engineering or a related technical field.

Nice to have

• Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar).
• Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents.
• Background in subscription billing, revenue platforms or enterprise financial systems.
• Experience with real-time communication protocols and event-driven architectures.
• Track record of building platforms that serve both internal product teams and external developers.
• Advanced degree in Computer Science, AI/ML or a related field.

Benefits

• Competitive compensation, variable bonus and performance-based rewards, and retirement programs.
• Medical, dental and vision insurance.
• Generous flexible time off, paid holidays, wellness days and a company-wide year-end break.
• Paid parental leave, including fully paid leave for eligible employees, subject to local policy.
• Learning and development stipend.
• Volunteer opportunities and charitable donation matching where available.
• Mental wellbeing resources and support.

Before you apply

• Benefits may vary by location; details will be shared during the interview process.
• Applicants needing accommodation during the interview process can email assistance@zuora.com.

About the company

Zuora helps businesses launch new products, automate billing and unlock recurring revenue across subscription, usage-based and AI-driven models. The company is building a quote-to-cash platform with an AI-ready foundation.