Principal Product Manager, Payments

The role

Lead the long-term roadmap for Zuora's global payments platform, including payment acceptance, payment coverage and core platform capabilities. Drive complex integrations with payment processors, acquirers and orchestration partners, and act as the payments domain expert and focal point for strategic customers and partners.

What you will do

• Define and execute the multi-year product strategy and roadmap for Zuora's payments platform
• Lead end-to-end lifecycle of complex integrations with payment processors, acquirers and orchestration partners
• Design and launch global payment features such as new payment methods, wallets, local schemes, risk and compliance capabilities, and routing
• Analyze payment success rates and processing data to improve authorization rates and reduce failures
• Establish best practices and reusable patterns for payment integrations
• Collaborate with engineering, architecture, design, data and partner management teams across time zones
• Act as the internal subject matter expert on payment gateways, acquirers, schemes and orchestration
• Serve as primary contact for strategic customers and payment partners on coverage and platform topics

Required qualifications

• 10+ years of experience in the payments industry
• Deep understanding of the global payments ecosystem, including gateways, processors, acquirers, schemes, wallets and alternative payment methods
• Proven experience building and launching payments platforms and global payment features at a previous company
• Extensive experience designing and scaling global payment integrations with multiple acquirers/PSPs and regional regulatory requirements
• Experience managing complex technical integrations, including API specifications, retries, idempotency, 3DS/SCA, tokenization and reconciliation
• Senior or principal-level product management track record owning multi-quarter roadmaps
• Ability to understand technical nuances of payment platforms and work with architects and senior engineers
• Experience using AI/ML for value-added products connecting payments with revenue or accounts receivable
• Experience building products for a global market, with knowledge of regional payment preferences and regulations such as PSD2, SCA and data residency
• Experience owning relationships with payment processors or strategic partners and working with enterprise customers

Nice to have

• Experience with recurring billing, subscription management platforms or usage-based business models
• Familiarity with global payment regulations such as PSD2, SCA and PCI-DSS
• Technical background or previous experience as a solution architect or engineer in payments
• Experience with payment orchestration platforms or multi-processor routing strategies

Benefits

• Competitive compensation with variable bonus and performance-based rewards
• Retirement programs
• Medical, dental and vision insurance
• Generous flexible time off, paid holidays, wellness days and a company-wide year-end break
• Paid parental leave (fully paid for eligible employees, subject to local policy)
• Learning and development stipend
• Opportunities to volunteer, with charitable donation matching where available
• Mental wellbeing resources and support

Before you apply

• Equal opportunity employer; accommodation requests can be sent to assistance@zuora.com

About the company

Zuora helps businesses launch new products, automate complex billing and unlock recurring revenue through its platform for subscriptions, usage-based and outcome-based offerings. It has led the Subscription Economy for more than a decade and is building a platform for quote to cash with an AI-ready foundation.