Customer Solution Engineer (Costa Rica)

The role

You will act as a hands-on technical advisor for customers, helping them design Zuora solutions through configurations, workflows, API integrations and data models. You will also build demonstrations, handle technical objections and guide customers on subscription management, billing and revenue recognition.

What you will do

• Act as a hands-on technical advisor, helping customers design Zuora solutions through configurations, workflows, API integrations and data models
• Own the technical relationships and understand customer needs and constraints
• Create use case-specific demonstrations mapped to prospects' strategic objectives across industries
• Differentiate Zuora against the competition, handle technical objections and help close deals
• Use SQL and data analysis to solve customer questions, validate data structures and support reporting
• Partner with Product and Engineering teams to bring forward use cases and product feedback
• Establish business process flows and system architecture diagrams, and maintain project management assets
• Educate customers on best practices through custom training and ongoing technical advisory sessions
• Deliver product demonstrations and technical presentations to executive audiences
• Own adoption and the technical health of the customer

Required qualifications

• 3 to 5 years of hands-on SaaS or enterprise application experience, ideally with ERP, CRM, billing or revenue platforms
• Excellent communication and relationship skills with executives and technical teams
• Leadership abilities to lead business discussions with customers
• Ability to manage multiple projects and customers in a fast-paced environment
• Proficiency with SQL (joins, data validation, troubleshooting)
• Experience with APIs (REST/SOAP), able to design, test and debug integrations
• Background in computer engineering, software engineering, solution architecture or technical consulting
• Background in Order to Cash, enterprise integrations, or financial or revenue systems

Nice to have

• Familiarity with object-oriented or scripting languages (Java, Python, JavaScript or JSONata)
• Familiarity with web technologies (HTML)

Benefits

• Competitive compensation, variable bonus and performance-based rewards
• Retirement programs
• Medical, dental and vision insurance
• Generous flexible time off, paid holidays, wellness days and a company-wide year-end break
• Paid parental leave, including fully paid leave for eligible employees, subject to local policy
• Learning and development stipend
• Volunteer opportunities and charitable donation matching where available
• Mental wellbeing resources and support

About the company

Zuora helps businesses launch new products, automate complex billing and unlock recurring revenue through its platform for subscriptions, usage-based and outcome-based pricing. The company is building a platform for quote to cash with an AI-ready foundation.