Technical Account Manager, Zephr

The role

You will be a senior technical advisor to strategic customers who use Zephr for digital subscription, registration, identity, entitlement and paywall experiences. You will guide their architecture, design reviews and technical issue resolution, working with their teams and Zuora's internal teams.

What you will do

• Serve as senior technical advisor for Zephr customers.
• Lead customer office hours, technical reviews, design discussions and roadmap sessions.
• Advise on Zephr architecture, configuration, identity flows, access rules, paywalls, registration and integrations.
• Review customer designs for scalability, maintainability, performance and operational risks.
• Guide adoption of new Zephr and Billing capabilities.
• Create or guide architecture documentation, runbooks and technical decision records.
• Support troubleshooting of complex issues involving configuration, integrations, APIs, webhooks and data flows.
• Escalate issues and give product feedback to Support and Product teams.
• Turn customer business priorities into practical technical recommendations and phased plans.
• Mentor internal teams on Zephr best practices.

Required qualifications

• 5+ years in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture or a similar customer-facing technical role.
• Experience with enterprise SaaS customers.
• Solid understanding of JavaScript, HTML, REST APIs, JSON, webhooks and browser-based application behavior.
• Ability to analyze customer requirements and recommend practical technical designs.
• Experience facilitating technical workshops, design reviews, customer training and senior stakeholder readouts.
• Strong written and verbal communication skills in English.
• Ability to manage multiple strategic customers with clear ownership and documentation.
• Experience working across EMEA and US time zones.

Nice to have

• Hands-on experience with Zephr, including implementations, configuration, integrations or technical advisory.
• Experience in digital subscriptions, media, publishing, e-commerce, identity, martech or customer engagement platforms.
• Familiarity with CMS platforms, CDNs, CDPs, identity providers, React, GraphQL and tag management tools.
• Experience with Zuora Billing, subscription monetization, entitlement management or quote-to-cash.
• Media, publishing or digital subscription industry experience.

Benefits

• Supplemental Medical Insurance
• Life and Accidental Death Insurance
• Food Vouchers
• MultiSport Card

About the company

Zuora helps companies run subscription and modern business models through products including Zuora Billing, Revenue, Collect and Zephr. Zephr is its subscription experience platform for websites, apps, identity flows and paywalls.