Technical Account Manager (Costa Rica)

The role

You will be the main technical contact for enterprise customers, leading solution design across subscription billing, revenue recognition and quote-to-cash. You will build AI-assisted proofs of concept and drive adoption and measurable results on a portfolio of enterprise accounts.

What you will do

• Own the technical health, adoption and business results of your accounts.
• Lead design of complex Zuora solutions across billing, revenue recognition and quote-to-cash, including API integration design with customer ERP, CRM and finance systems.
• Build AI-assisted proofs of concept that demonstrate value to customers quickly.
• Use SQL and data analysis to find root causes, validate data and fix problems at the source.
• Bring in Product, Engineering or Support when needed, and keep customers informed until resolved.
• Turn customer issues into product feedback for Zuora's roadmap.
• Help customers adopt AI in their billing and finance workflows, including MCP servers and AI agents connected to SaaS platforms.
• Share AI workflows and POCs with the team and coach teammates.
• Within 30 days, get certified in a Zuora product area.
• By 90 days, own a full portfolio of accounts and drive measurable results for each.

Required qualifications

• Strong track record in SaaS or enterprise software in implementation, solution consulting, solution architecture or technical account management.
• Experience leading complex, customer-facing technical work such as solution design or system integrations.
• Proven ability to learn new platforms, products or industries quickly.
• Builder mindset: can point to things you have built.
• Use of AI tools in daily work for prototyping, POCs, data analysis and system architecture, with examples.
• Understanding of MCPs and how they apply in SaaS.
• Strong SQL.
• API integration design (REST/SOAP).
• Data modeling and business process design.
• Ability to understand a customer's business and tie work to their results.
• Full accountability for results and closing the loop on work started.
• Attention to detail.

Nice to have

• Experience with Zuora (Billing, Revenue, CPQ, Workflow) or with billing, revenue recognition or quote-to-cash systems.
• Working knowledge of Salesforce, NetSuite, Workday, SAP, Oracle or other ERP, CRM and finance systems.
• Familiarity with Python, JavaScript or JSONata.
• Salesforce Apex development experience.
• Background in finance, accounting or revenue operations.

Benefits

• Competitive compensation, variable bonus and performance-based rewards, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (fully paid for eligible employees, subject to local policy)
• Learning and development stipend
• Volunteering opportunities and charitable donation matching where available
• Mental wellbeing resources and support
• Benefits may vary by location and will be shared during the interview process

Before you apply

• Benefits may vary by location; details shared during the interview process.

About the company

Zuora helps businesses run subscription, usage-based and outcome-based models with billing and quote-to-cash software. The company says it is building an AI-ready platform for quote to cash.