Sr Director, Payments Engineering

The role

Lead multiple engineering teams and managers who build and run Zuora's payments platform. Set technical strategy, raise performance and operational standards, and drive the use of AI tools to speed up delivery.

What you will do

• Define architecture and technical roadmap for a payments platform that handles growing transaction volumes with low latency and high reliability.
• Establish standards for system design, code quality, testing, observability, incident response and continuous improvement.
• Build consistent approaches to integrating and operating multiple payment gateways, including failure isolation, safe retries and recovery.
• Accelerate adoption of AI tools across development, testing, code review and troubleshooting, and measure their impact.
• Work closely with Product, Cloud Engineering, Security and gateway partners to deliver business outcomes.
• Recruit, retain and develop engineers and managers, and address performance gaps directly.

Required qualifications

• Experience leading multiple engineering teams and managers, including technical strategy and organizational health.
• A track record of building and operating high-throughput, highly available distributed systems.
• Strong technical judgment, with depth in architecture, design and code quality.
• Experience establishing engineering and operational excellence across complex systems and third-party integrations.
• Practical experience improving engineering productivity through AI tooling, with measurable outcomes.
• Demonstrated success recruiting, retaining and developing engineers and managers.
• Strong communication and cross-functional leadership skills.

Nice to have

• Payments experience spanning gateways, processors, orchestration, authorization, settlement, reconciliation or payment risk.
• Familiarity with financial transaction correctness, idempotency, payment security and PCI compliance.

Benefits

• Competitive compensation, variable bonus and performance-based rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days and a company-wide year-end break
• Paid parental leave, including fully paid leave for eligible employees, subject to local policy
• Learning and development stipend
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Before you apply

• Final base salary is set within the posted range based on qualifications, prior experience, skills, role location, internal equity and budget.

About the company

Zuora helps businesses launch and manage subscription, usage-based and outcome-based offerings, with automated billing and recurring revenue. It is building a platform for quote to cash with an AI-ready foundation.