Technical Account Manager, Zuora Revenue (Costa Rica)

The role

You will be the customer's go-to technical account manager for Zuora Revenue. You will help enterprise customers automate revenue recognition under ASC 606 and IFRS 15, run clean revenue closes, and build AI-assisted proofs of concept.

What you will do

• Own the technical health, adoption and business results of your customer accounts.
• Help customers apply Zuora Revenue to ASC 606 / IFRS 15, including contracts, performance obligations, allocation, modifications and reporting.
• Help customers run a revenue close and reconcile Zuora Revenue with billing and the general ledger.
• Understand the whole revenue chain, including upstream and downstream systems.
• Advise customers on data integration into and out of Zuora Revenue.
• Build AI-assisted proofs of concept that show customer value quickly.
• Own issues that need Product, Engineering or Support and keep the customer informed.
• Help customers adopt AI in finance and revenue workflows, including MCP servers and AI agents.
• Share AI workflows and patterns with the team and coach teammates.

Required qualifications

• Strong track record in SaaS or enterprise software, such as implementation, solution consulting, technical support or technical account management, or finance and revenue roles in such environments.
• Proven ability to learn new platforms, products or subject areas quickly.
• Comfort with financial concepts, ledgers, schedules, reconciliations and large data sets.
• Builder mindset with things you have prototyped or automated.
• AI fluency using AI tools in daily work, with examples to show, and understanding of MCPs in SaaS.
• Experience working with data and systems, such as SQL or scripts, and understanding how data moves between systems.
• Customer focus and the ability to explain complex accounting or technical topics to finance and IT teams.
• Ownership of results and closing the loop on what you start.
• Attention to detail.
• Executive presence in conversations with executives and technical teams.
• Comfort with ambiguity.

Nice to have

• Degree in accounting, finance or a related field, or experience in revenue accounting, month-end close, reconciliations, shared services or revenue operations.
• Knowledge of ASC 606 / IFRS 15, or progress toward CPA or ACCA.
• Experience in implementation, consulting, finance systems, ERP support or SaaS technical support, with interest in finance.
• Working knowledge of SQL, system integrations and data modeling.
• Experience with Zuora (Revenue / RevPro, Billing, Workflow) or other billing, revenue recognition or quote-to-cash systems.
• Familiarity with NetSuite, SAP, Oracle, Workday or Salesforce.

Benefits

• Competitive compensation, variable bonus and performance-based rewards.
• Retirement programs.
• Medical, dental and vision insurance.
• Generous, flexible time off, paid holidays, wellness days and a company-wide year-end break.
• Paid parental leave, subject to local policy.
• Learning and development stipend.
• Volunteer opportunities and charitable donation matching where available.
• Mental wellbeing resources and support.

Before you apply

• Benefits may vary by location; details are shared during the interview process.

About the company

Zuora helps businesses launch new products, automate complex billing and unlock recurring revenue. The company has led the Subscription Economy for over a decade and is building a quote-to-cash platform with an AI-ready foundation.