VP of Product for AI Platform

The role

Define and lead the strategy, architecture, and build of Zuora's shared AI platform. Create the foundations that let product teams build AI-powered and agentic product experiences.

What you will do

• Develop the vision, strategy, and technical architecture for Zuora's AI platform.
• Determine the foundational capabilities needed for AI-powered products, intelligent workflows, and agentic applications.
• Make build-versus-buy decisions, using external models and services where appropriate.
• Establish a roadmap balancing near-term product opportunities with long-term platform capabilities.
• Build shared capabilities so product teams can add AI without rebuilding foundational infrastructure.
• Establish the technical foundations for AI agents that interact with enterprise systems and take action.
• Build a secure, reliable, scalable platform that meets enterprise requirements.
• Partner with Security, Legal, Privacy, and Compliance to set controls for data access, model use, and agent permissions.
• Translate platform investments into measurable business and customer outcomes.
• Build and lead a high-caliber AI platform organization.

Required qualifications

• Proven technology leader with significant experience building and scaling platforms, infrastructure, or distributed systems in complex enterprise software environments.
• Familiarity with large language models, model serving and orchestration, retrieval-augmented generation, embeddings, vector search, and agentic application architectures.
• Experience designing systems that integrate AI capabilities with enterprise data, APIs, business logic, and transactional systems.
• Strong grounding in cloud architecture, distributed systems, security, reliability, and scalable software engineering.
• Ability to distinguish durable architectural principles from rapidly changing AI capabilities.
• Experience taking complex technical initiatives from concept through architecture, development, production deployment, and scaled adoption.
• Ability to make clear trade-offs between speed, flexibility, cost, reliability, and long-term architectural integrity.
• Understanding that the purpose of a platform is to enable better products and business outcomes.
• Experience building technology that meets demanding requirements for security, privacy, reliability, and enterprise-scale operations.
• Ability to communicate complex technical concepts clearly to technical teams, product leaders, and executives.
• Ability to influence across organizational boundaries and build alignment around architecture and priorities.

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible employees, subject to local policy)
• Learning & development stipend
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Before you apply

• Benefits may vary by location; details will be shared during the interview process.
• Final base salary will be determined by qualifications, experience, skills, role location, internal equity and internal budget.

About the company

Zuora is an established enterprise software company rethinking how it builds and operates technology for an AI-native world. It is investing in a more intelligent, connected platform.