Membership Data Specialist

The role

The Membership Data Specialist turns membership data into actionable insights for strategic decisions. This role analyzes the member lifecycle and tracks performance across segments to provide reports and presentations for leadership.

What you will do

• Compile, analyze, and interpret member statistical data to formulate reports and recommendations.
• Analyze membership lifecycle trends including recruitment, engagement, attrition and retention risk factors.
• Track and evaluate acquisition and retention performance metrics across key member segments.
• Serve as project manager for outsourced market research projects.
• Deliver clear, actionable reports and presentations to leadership and cross-functional partners.
• Monitor and improve data accuracy and integrity.
• Perform routine audits to identify and correct inconsistencies.
• Partner with IT/data and Membership teams to optimize CRM workflows.
• Identify data quality issues and define requirements for system enhancements or process improvements.
• Perform other duties as assigned in support of organizational priorities.

Required qualifications

• Proficiency in data visualization concepts and BI requirements definition.
• Experience partnering with Power BI developers.
• Experience with SQL, Excel, and data management best practices.
• Understanding data integration workflows and API-based system connections.
• Familiarity with predictive modeling techniques and membership lifecycle analytics.
• Excellent communication skills.
• Strong problem-solving abilities and curiosity.
• Collaborative mindset suited for cross-department teamwork.
• Bachelor’s degree in data analytics, business intelligence, information systems or related field.
• 2 years in data analytics, business intelligence, or CRM/AMS data management.
• Demonstrated experience building dashboards and created predictive models.
• Experience with CRM/AMS systems.

Nice to have

• Tableau, Power BI preferred
• NetForum preferred, Salesforce, iMIS, or similar
• Non-profit/association experience preferred

Benefits

• Paid Parental Leave
• Breastfeeding Friendly Workplace
• Flexible work schedule
• Commuting Allowance
• Generous Paid Time Off
• Holiday Pay
• Life Insurance
• Community Volunteering Opportunities
• Generous 401(k) Company Contributions
• Medical, Dental, and Vision Insurance
• Learning Opportunities and Tuition Reimbursement
• Company-Sponsored Team Outings

About the company

ACOG is an EEO employer and a federal government contractor.