Sr. Manager, IT - Commercial Veeva Platforms

The role

The Sr. Manager, IT - Commercial Veeva Platforms will lead the strategy, performance, and evolution of the Commercial Veeva ecosystem. This role involves driving the lifecycle of Veeva Vault CRM, MedComms, and PromoMats to support Field, Home Office, and Medical Affairs teams.

What you will do

• Serve as the primary technology partner for Commercial and Medical stakeholders
• Translate business objectives into technical requirements, delivery plans, and test cases
• Partner with IT Business Partners and technical teams to align on priorities and resources
• Own the technology strategy, roadmap, and operational success of Veeva Vault platforms
• Serve as the primary IT subject matter expert and escalation point for Veeva platforms
• Lead implementations, enhancements, integrations, and continuous improvement initiatives
• Provide hands-on administration for Vault CRM, MedComms, and PromoMats
• Provide oversight to Veeva Managed service vendors
• Lead intake, triage, prioritization, and delivery of requests
• Oversee environment management, release preparation, and production deployment

Required qualifications

• Bachelor’s degree in Information Systems or a related field
• 7+ years of progressively responsible experience administering and configuring Veeva platforms
• Current Veeva certification in at least one relevant area (e.g., Vault Administrator, Vault CRM, Commercial Content, or MedComms)
• Experience working in regulated GxP environments
• Strong analytical, problem-solving, and conflict resolution skills
• Excellent communication, presentation, stakeholder management, and relationship-building skills
• Strong project management, organizational, and prioritization skills
• Advanced Excel modeling and statistical analysis skills
• Proficiency in PowerPoint
• Ability to travel domestically and internationally as needed
• Ability to lift and/or move up to 20 pounds
• Ability to travel independently overnight and/or work after hours

Nice to have

• Advanced degree
• Experience within the pharmaceutical or biotech industry

Benefits

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

About the company

Acadia is committed to turning scientific promise into meaningful innovation for underserved neurological and rare disease communities. Their commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome.