Family Support Educator (FSE) - Atlanta, GA

The role

Provide expert field-based patient education and support for the Rett community. This role engages with caregivers, families, and healthcare professionals to help patients start and stay on therapy.

What you will do

• Provide disease state, product, and therapy management education to the Rett community.
• Determine individual needs of patients and caregivers to provide appropriate resources.
• Collaborate with internal cross-functional partners including Marketing, Sales, and Medical Affairs.
• Provide insights to internal stakeholders to develop tools and resources.
• Moderate, lead and present caregiver speaker programs.
• Attend community events within assigned territory.
• Provide in-service to physician offices regarding the role and patient support resources.
• Identify and execute opportunities for leadership within the team.
• Provide formal mentorship or development opportunities to team members.
• Ensure all actions comply with laws, regulations, and policies.

Required qualifications

• Experienced in patient/caregiver education
• 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
• At least 2 years of Patient Support, Education or Leadership experience
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Patient-centric mentality with high degree of emotional intelligence and empathy
• Empathetic listening skills
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations
• Strong written and verbal communications and presentation skills

Nice to have

• Bachelor’s degree, with an emphasis in life sciences
• RN, MSN, MBA
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise
• Rare Disease experience
• Bilingual proficiency in English and Spanish
• Account Management experience
• Advocacy experience
• Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs

Benefits

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

Before you apply

• Must meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching, customer visits, and attending conferences

About the company

Acadia is committed to turning scientific promise into meaningful innovation for underserved neurological and rare disease communities. Their commercial portfolio includes treatments for Parkinson’s disease psychosis and Rett syndrome.