Family Support Educator - FSE, Bilingual

The role

Provide field-based education and support to Rett syndrome families and caregivers, helping patients start and stay on therapy. Serve as a point of contact for disease state and product questions, and work with cross-functional teams to build education tools.

What you will do

• Provide disease state, product, and therapy management education to patients, caregivers, and care team members.
• Assess individual needs of patients and caregivers and provide ongoing education and resources through the patient journey.
• Collaborate with cross-functional partners such as Marketing, Sales, Patient Access, Medical Affairs, and Advocacy.
• Share insights with internal stakeholders to develop tools that address educational gaps.
• Explain Acadia customer support programs, including hub services and patient assistance programs.
• May moderate or present caregiver speaker programs and attend community events in the assigned area.
• Provide in-service education to physician offices about the role and patient support resources.
• Lead and develop the Family Support Educator team and cross-functional colleagues where opportunities arise.
• Identify training and development opportunities in Patient Support Services.
• Ensure all actions comply with laws, regulations, policies, and Acadia values.

Required qualifications

• Minimum 5 years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education.
• Clinical backgrounds such as hospital nursing, social work, or patient advocacy in rare or neurological disease may be considered equivalent.
• Fluent in Spanish, with strong spoken and written communication skills in a professional setting.
• Strong background and understanding of the field environment in healthcare.
• Track record of increased responsibilities.
• Strong history of successful cross-functional collaboration.
• Demonstrated success in leading without authority.
• Patient-centric mindset with high emotional intelligence and empathy.
• Understanding of HIPAA rules and regulations related to patient privacy.
• Strong written, verbal, and presentation skills.
• Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to manage expenses within allocated budgets.

Nice to have

• Bachelor's degree with emphasis in life sciences.
• RN, MSN, or MBA.
• Rare disease, product launch, advocacy, Medicaid and Medicare expertise.
• Rare disease experience.
• Experience in patient or caregiver education.
• Account management experience.
• Advocacy experience.
• Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs.

Benefits

• Competitive base salary, bonus, new hire and ongoing equity packages.
• Medical, dental, and vision insurance.
• Employer-paid life, disability, business travel, and EAP coverage.
• 401(k) plan with 1:1 company match up to 5%, fully vested.
• Employee Stock Purchase Plan with a 2-year purchase price lock-in.
• 15+ vacation days.
• 13 to 15 paid holidays, including office closure between December 24th and January 1st.
• 10 days of paid sick time.
• Paid parental leave.
• Tuition assistance.

Before you apply

• Must meet local, state, and federal vaccination requirements for in-person field work.
• Recruiters must have an executed search agreement; resumes sent without one are not accepted.

About the company

Acadia Pharmaceuticals develops treatments for underserved neurological and rare disease communities. Its approved products include treatments for Parkinson's disease psychosis and Rett syndrome.