Client Systems Specialist

The role

The Client Systems Specialist provides technical support and troubleshooting for AccuWeather TV customers. This role supports 24/7 customer service coverage for software, hardware, and data services.

What you will do

• Serve as a primary technical support resource for AccuWeather TV customers via phone, email, and remote support.
• Participate in 24/7 support coverage and assigned on-call schedule.
• Monitor, prioritize, and resolve customer support requests.
• Troubleshoot software, hardware, system configuration, and data issues.
• Document customer issues, troubleshooting steps, and resolutions.
• Escalate complex issues to management and developers.
• Communicate with sales and account management teams regarding customer issues.
• Provide proactive customer guidance and remote training.
• Test new software versions and coordinate customer upgrades.
• Travel to customer sites for installations, demonstrations, and training.

Required qualifications

• At least one year of professional experience supporting PC or Mac computers, software, or hardware.
• Relevant education or extensive technical training may be considered in place of employment experience.
• Strong customer service skills.
• Ability to troubleshoot software and hardware problems.
• Ability to communicate technical information clearly.
• Ability to read and interpret instructions, technical documentation, and manuals.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively.
• Availability to participate in assigned 24/7 on-call coverage, including evenings, weekends, and holidays.
• Ability and willingness to travel occasionally.
• Ability to work at a computer workstation using a keyboard and mouse.
• Ability to stand, walk, and lift or move equipment weighing up to 25 pounds.

Nice to have

• Experience with broadcast systems, graphics systems, or meteorological data

About the company

AccuWeather is a source of weather forecasts and warnings used by over one billion people globally. The company provides weather data to businesses, government agencies, and media platforms.