Sr. Consultant

The role

The Senior Consultant performs business analysis, requirements facilitation, and hands-on configuration. This person partners with customer stakeholders to translate business needs into implementation artifacts and guides solution design.

What you will do

• Lead structured requirements for elicitation activities including workshops, interviews, and working sessions
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies
• Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories
• Develop current state and future state business process flows
• Perform system configuration aligned to approved requirements and Accela best practices
• Partner with technical, data, and integration teams to define and coordinate technical requirements
• Act as a bridge between business stakeholders and technical teams
• Guide customers toward standard solutions and best practices
• Collaborate with Project Managers to manage scope and identify risks

Required qualifications

• 3-5 years’ experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects
• Experience developing and using business process flows to facilitate stakeholder alignment and support solution design
• Hands-on experience configuring enterprise software solutions based on discovery requirements
• Demonstrated ability to coordinate effectively with cross-functional technical teams
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories
• Ability to think conceptually while maintaining attention to detail in configuration and documentation
• Proven problem-solving skills with the ability to recommend practical, best-practice solutions
• Strong written and verbal communication skills
• Experience working within defined project scope and supporting change control discussions
• Comfort in operating in fast-paced, multi-stakeholder delivery environments

Nice to have

• Previous professional services or consulting experience (Big 5 consulting a plus)
• Government or public-sector domain expertise
• Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices
• Experience documenting and communicating cross functional workflows to support technical design and integration planning

Benefits

• flexible time off
• comprehensive medical, dental, and vision plans
• family planning benefits
• 401(k) retirement savings plan with company match
• health savings account with company contributions
• flexible spending account
• life, accident, and disability coverage
• business travel insurance
• employee assistance programs
• other well-being benefits

About the company

Accela is an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. The company provides a cloud-based platform of government software solutions.