Service Catalog Manager

The role

The Service Catalog Manager will develop, document, and maintain the Service Catalog. This person will work with technical and business teams to manage service descriptions, SLOs, and pricing.

What you will do

• Develop, document, and maintain the Service Catalog
• Ensure service descriptions, SLOs, and pricing are up to date and accurate
• Work with technical and business teams to add or update services
• Oversee operational content including SLAs, OLAs, and user-facing documentation
• Coordinate lifecycle updates within the catalog
• Support catalog management tools
• Ensure catalog aligns with user and program needs
• Promote catalog awareness alongside the communications team

Required qualifications

• Bachelor’s degree or 4 years of additional equivalent experience
• Minimum 4 years of experience maintaining IT service catalogs in enterprise settings
• Skilled in documenting service offerings
• Skilled in updating catalog content
• Skilled in supporting catalog management tools
• Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required

Benefits

• Certifications
• Industry training

Before you apply

• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.