ServiceNow Business Analyst (SPM)

The role

You will analyze and design new business processes and monitor process performance. You will collaborate with business users to define product requirements and use cases while facilitating process redesign.

What you will do

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution
• Assist in quality management reviews and ensure all business and design requirements are met
• Assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the to be solution
• Develop and implement test plans for users through SDLC

Required qualifications

• 2 years of experience with ServiceNow
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions
• An active Top Secret security clearance with SCI eligibility
• Must be able to obtain a polygraph

Nice to have

• Training in ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• An active Top Secret security clearance with SCI eligibility is required
• Must be able to obtain a polygraph
• Applicants in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.