Azure Shift Supervisor (Technical SME)

Reston, VA. Posted 4 months ago

The role

The resource will facilitate Azure Operations through schedule management, queue management, incident resolution, and escalation management. They will serve as a technical subject matter expert across Azure, Active Directory (AAD), and Office365 platforms in a 24x7 cloud-based environment.

What you will do

Create and maintain shift schedules to support all program workflows
Review PTO and callout requests and coordinate overtime support
Ensure consistent coverage across workstreams during assigned shift
Facilitate shift handoff calls and report on activities
Monitor communications and address engineer questions and concerns in real time
Serve as the point of contact for ticket escalations and manage ticket queues
Act as an escalation contact for internal and client-facing incidents
Perform BCP Coordinator responsibilities as needed
Ensure SLA adherence through active queue monitoring and prioritization
Provide hands-on troubleshooting support and guidance across workstreams

Required qualifications

4–6 years of IT experience
At least 2 years in a supervisory role
Experience supporting a 24x7 cloud-based environment
US Passport required
TS/SCI with poly level clearance required

Nice to have

Bachelor’s Degree in IT, Computer Science, or a related field
Experience supporting Azure, AAD, and/or Office365 environments
Familiarity with KPI/SLA metrics and operational performance tracking
Experience developing SOPs, knowledge articles, or technical documentation
Proven troubleshooting and technical problem-solving experience

Benefits

hands-on experience
certifications
industry training

Before you apply

US Passport required
TS/SCI with poly level clearance required
Applicants in the US must have work authorization that does not now or in the future require sponsorship of a visa
Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Their 13,000+ people pursue the potential of technology for clients across defense, national security, public safety, civilian, and military health organizations.