Senior-Level ServiceNow Developer

The role

You will architect, design, and deliver advanced ITSM applications and workflows on the ServiceNow platform. You will lead application development, mentor developers, and implement AI-driven automation solutions.

What you will do

• Lead architectural design, development, and implementation of custom applications and workflows in ServiceNow.
• Develop and maintain advanced Script Includes, Business Rules, and UI Actions.
• Establish best practices for leveraging AI tools and large language models.
• Pioneer AI-assisted development techniques for scripts and integration payloads.
• Architect and configure ServiceNow Now Assist features.
• Lead integration of external AI/ML APIs into ServiceNow via Integration Hub and custom APIs.
• Define and govern prompt engineering strategies.
• Lead technical strategy and development of AI-enhanced ITSM capabilities.
• Mentor and guide mid-level and junior developers through code reviews.
• Design and implement automated testing strategies using ServiceNow ATF.

Required qualifications

• 7+ years of professional software development experience.
• 5+ years of extensive hands-on development experience on the ServiceNow platform.
• Expert-level proficiency in JavaScript and ServiceNow's server/client scripting APIs.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven track record of leveraging AI coding assistants.
• Deep understanding and hands-on experience with AI/ML concepts and automation techniques applicable to ServiceNow.
• Expertise in building and configuring ServiceNow's AI/ML capabilities.
• Experience mentoring junior developers and leading technical projects.
• Demonstrated ability to architect technical solutions from complex functional requirements.

Benefits

• Certifications
• Industry training
• Hands-on experience

Before you apply

• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.