Senior ServiceNow Developer

The role

You will implement ServiceNow for a large federal agency. You will architect and implement solutions across ITSM, ITOM, CMDB, and scoped applications while mentoring junior developers.

What you will do

• Architect and implement ServiceNow solutions across ITSM, ITOM, CMDB, and scoped applications
• Design, code, and deploy custom ServiceNow applications and integrations
• Analyze requirements, user stories, and wireframes in a cross-functional agile team
• Develop workflows, business rules, UI policies, and automation using Flow Designer and IntegrationHub
• Lead ServiceNow upgrades, patching, and module deployments
• Perform code reviews, define development standards, and enforce security best practices
• Troubleshoot and resolve platform issues; ensure stability and performance
• Author technical documentation and provide training to stakeholders
• Maintain strict compliance with RMF, FedRAMP, and other federal security frameworks
• Support software accreditation and maintain application integrity

Required qualifications

• 5 years of experience with ServiceNow development
• ServiceNow Certified Application Developer and/or Certified System Administrator (must be current)
• Strong proficiency in JavaScript, Glide APIs, and ServiceNow Studio
• Experience with ITSM, ITOM, CMDB, Flow Designer, and IntegrationHub
• Familiarity with Agile/Scrum methodologies and DevSecOps principles
• Experience with RMF and federal software accreditation processes
• Active TS/SCI clearance with polygraph is required

Nice to have

• Additional ServiceNow certifications (e.g., ITOM Specialist, Performance Analytics, HRSD)
• Experience with FedRAMP, NIST, or DoD compliance frameworks
• Knowledge of CI/CD pipelines and DevOps tools
• Experience integrating ServiceNow with external systems (REST/SOAP APIs)
• Prior experience supporting federal agencies or defense programs
• Proven leadership in technical teams, including mentoring, code reviews, and performance feedback
• Excellent communication, documentation, and stakeholder engagement skills
• Bachelor’s degree

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Active TS/SCI clearance with polygraph is required
• Applicants in the US must have work authorization that does not now or in the future require sponsorship of a visa
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.