ServiceNow Functional Lead

The role

You will lead the collection, synthesis, analysis, and documentation of existing and new business processes. You will collaborate with stakeholders to define product requirements and facilitate process redesign.

What you will do

• Day-to-day management of the functional ServiceNow designers and change management team
• Lead Requirement activities
• Lead the functional design activities
• Collaborate with business and technical stakeholders to identify, define, and document detailed product requirements and use cases
• Facilitate process redesign
• Serve as a liaison to the business community while advising on all change aspects

Required qualifications

• 5 years of relevant experience leading ServiceNow implementations
• Experience overseeing the planning, execution, and delivery of IT projects, including defining project scope, allocating resources, and monitoring progress
• Experience leading a small team of business analysts
• Active TS/SCI

Nice to have

• Experience developing AGILE user stories
• Writing functional test scripts
• ServiceNow certifications such as CSA or CIS-ITSM

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Active TS/SCI is required
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.