ServiceNow Business Analyst

The role

You will apply process improvement and reengineering principles to effect process modernization and quality improvement. You will analyze business processes, identify gaps, and recommend performance measurement improvements.

What you will do

• Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs

Required qualifications

• 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar
• 1 year of experience with the ServiceNow platform
• Active TS/SCI clearance

Nice to have

• ServiceNow Certified System Administrator (CSA)
• Six Sigma, Lean Six Sigma, or similar industry-recognized certification

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.