ServiceNow Business Analyst (HRSD)

The role

The ServiceNow Business Analyst will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract. This role involves requirements development, process optimization, and user adoption using Agile delivery models.

What you will do

• Conducts requirements gathering sessions with stakeholders
• Develops user stories with clear acceptance criteria
• Creates process documentation including process flows, use cases, and functional specifications
• Performs gap analysis
• Facilitates workshops and working sessions
• Designs optimal solutions using ServiceNow knowledge
• Supports user acceptance testing
• Documents business rules, workflow logic, and configuration requirements
• Collaborates with ServiceNow developers
• Participates in Agile ceremonies

Required qualifications

• 4 years of business analysis experience with hands on ServiceNow requirements definition and process analysis
• Active TS/SCI is required
• Must be willing to obtain polygraph
• Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

Nice to have

• federal experience
• ITIL Foundation
• ServiceNow CSA
• CBAP
• PMI PBA
• business analysis certifications

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• An active TS/SCI is required
• Must be willing to obtain polygraph
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.