Operations Lead

The role

The Operations Lead serves as the senior on-site leader for Microsoft's Secure Operations Centers. This person provides strategic and tactical oversight of 24x7x365 operations supporting Azure, Microsoft 365, and other cloud services.

What you will do

• Serve as the leader for day-to-day operations, workforce oversight, and service delivery.
• Ensure continuous 24x7x365 operational coverage across all assigned workstreams and locations.
• Monitor service performance, operational health, and resource utilization.
• Drive operational excellence through process optimization, automation, and continuous improvement.
• Lead operational readiness activities, contingency planning, and response efforts for critical incidents.
• Build and maintain trusted relationships with Microsoft customers and stakeholders.
• Serve as the primary regional point of contact for operational escalations and customer concerns.
• Lead, mentor, and develop a diverse team.
• Manage risks, dependencies, and operational challenges.
• Assist with program financial management including workforce forecasting and budget tracking.

Required qualifications

• Bachelor's degree and 8+ years of relevant experience, or 12+ years of equivalent professional experience in lieu of a degree.
• 5+ years of leadership, supervisory, or team management experience.
• 8+ years of experience managing operations, programs, projects, or service delivery environments.
• Exceptional communication and presentation skills.
• Experience managing operational metrics, KPIs, SLAs, and performance reporting.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI, and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.
• Active TS/SCI with Polygraph
• Valid US Passport Required

Nice to have

• Experience supporting Microsoft cloud technologies, including Azure and Microsoft 365.
• Experience leading teams within a Secure Operations Center (SOC), managed services environment, or data center operations.
• Experience supporting classified, air-gapped, sovereign cloud, or high-security environments.
• Experience leveraging Power BI or other analytics platforms to develop operational dashboards and reporting.
• Experience developing Standard Operating Procedures (SOPs), knowledge articles, and operational documentation.
• Experience driving automation initiatives and operational efficiencies through Power Platform, AI, or other Microsoft technologies.
• Proven ability to lead organizational growth initiatives, capability expansion efforts, and strategic operational improvements.
• Familiarity with workforce planning, resource forecasting, subcontractor management, and program financial oversight.

Benefits

• Certifications
• Industry training

Before you apply

• Active TS/SCI with Polygraph required
• Valid US Passport Required
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Their 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.