Junior Operations Lead

The role

The Junior Operations Lead supports day-to-day operations within Microsoft's Secure Operations Centers. This role coordinates activities, monitors service delivery, and supports workforce operations in a 24x7x365 environment.

What you will do

• Support daily operational activities across assigned workstreams and locations.
• Ensure continuous operational coverage in a 24x7x365 environment.
• Monitor operational health, service delivery metrics, and resource utilization.
• Assist with process improvement, documentation updates, and automation efforts.
• Support incident response, operational readiness exercises, and contingency planning.
• Partner with site leadership to address operational challenges.
• Build relationships with customers, team leads, and stakeholders.
• Support customer meetings, operational reviews, and status discussions.
• Prepare operational reports, status updates, and performance metrics.
• Assist with onboarding, training, and interviewing new personnel.

Required qualifications

• Bachelor's Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.
• Experience supporting operations, service delivery, project coordination, or technical support environments.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.
• Active TS/SCI with Polygraph Clearance
• Valid US Passport

Nice to have

• Experience supporting Azure, Microsoft 365, or other cloud technologies.
• Experience working in a Secure Operations Center (SOC), Network Operations Center (NOC), help desk, service desk, or managed services environment.
• Familiarity with operational metrics, KPI reporting, or dashboard development.
• Experience creating SOPs, technical documentation, or knowledge management content.
• Exposure to Power BI, Power Automate, or other Microsoft Power Platform technologies.
• Experience supporting classified, air-gapped, or high-security environments.
• Experience working with subcontractor teams or multiple stakeholder organizations.
• Interest in team leadership, operational management, and program growth opportunities.

Benefits

• Certifications
• Industry training
• Hands-on experience

Before you apply

• Must have active TS/SCI with Polygraph Clearance
• Must have a valid US Passport
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. It is recognized as a Glassdoor Top 100 Best Place to Work.