ServiceNow Senior Business Analyst

The role

This person will lead business analysis activities for ServiceNow implementations. They will provide strategic guidance on business process optimization and requirements definition while bridging the gap between business needs and technical implementation.

What you will do

• Leads end to end analysis activities including business process decomposition, to be design, journey mapping, and detailed requirements definition.
• Facilitates complex stakeholder discussions and drives consensus on functional direction.
• Crafts user stories, acceptance criteria, process flows, and supporting documentation.
• Advises business partners on platform capabilities and process optimization.
• Leads discovery sessions, workshops, and requirements elicitation activities.
• Develops process documentation including current state assessments, gap analysis, and future state designs.
• Translates complex client requirements into user stories and acceptance criteria.
• Supports backlog prioritization, UAT strategy, readiness planning, and change adoption efforts.
• Mentors junior analysts and contributes to BA practice maturity.
• Conducts business process analysis to identify optimization opportunities.

Required qualifications

• Business analysis experience with focus on ServiceNow implementations and ITSM/ITOM processes
• Active TS/SCI with Poly security clearance

Nice to have

• Federal government experience
• ITIL Foundation and ServiceNow CSA
• Lean Six Sigma or comparable process improvement certification
• CBAP
• PMI PBA

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Active TS/SCI with Poly security clearance is required
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Their 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.