AI Tool Support Engineer

The role

You will work with the Lead Engineer to enable model services, configure IAM policies, and support vendor platforms. You will also provide T1/T2 helpdesk support for an AI-powered coding assistant.

What you will do

• Enable Model Services, IAM Configurations, Vendor Platform Support
• T1/T2 AFS IT Helpdesk Support and Inquiries
• White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)

Required qualifications

• Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
• T1/T2 support methodologies and escalation procedures
• Customer service best practices and SLA management
• Issue tracking, documentation, and resolution
• Technical writing and documentation
• Content management systems (SharePoint, Confluence, WordPress)
• Email marketing and newsletter platforms
• Stakeholder communication and relationship management
• Understanding of AI code generation tools and workflows
• Developer tools and IDE environments
• Common coding assistant use cases and limitations
• Basic troubleshooting of AI-generated code

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.