Senior ServiceNow (SNOW) Functional Analyst

The role

The Senior ServiceNow Functional Analyst serves as a bridge between business stakeholders and the technical team. You will translate business requirements into ServiceNow solutions and optimize platform utilization.

What you will do

• Work with business stakeholders and end-users to understand pain points and process inefficiencies.
• Identify ServiceNow implementation enhancements and collaborate with developers to prioritize features.
• Develop strategies to optimize ServiceNow modules and ensure user adoption.
• Support functional workflows across different ServiceNow modules.
• Create documentation, self-service guides, user manuals, and training materials.
• Establish mechanisms to align the ServiceNow roadmap with business needs.
• Participate in testing and validation of new features, enhancements, and upgrades.

Required qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 4+ years of experience in a Functional Analyst, Product Owner, Business Analyst, or Systems Analyst role within ServiceNow implementations or administration environments.
• Strong functional understanding of ServiceNow (SNOW) platform capabilities and modules.
• Demonstrated understanding of the ServiceNow platform architecture and best practices.
• Proven track record of leading business process analysis, requirements gathering, and solution design within the ServiceNow ecosystem.
• Proven experience acting as a liaison between business stakeholders and technical development/administration teams.
• Deep experience writing high-quality User Stories, Acceptance Criteria, and managing complex backlogs in Jira or similar Agile project management tools.
• Active TS/SCI security clearance is required.
• Must be willing and able to upgrade to TS/SCI with Poly.

Nice to have

• Prior experience as a ServiceNow developer, administrator, or a strong technical understanding of the platform's configuration and customization capabilities.
• Familiarity with additional ServiceNow modules like IT Business Management (ITBM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), or Governance, Risk, and Compliance (GRC)
• Experience with ServiceNow integrations with other enterprise systems.
• Understanding of IT Service Management (ITSM) frameworks such as ITIL.
• ServiceNow Certifications (e.g., Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM or other modules).

Benefits

• Hands-on experience
• Certifications
• Industry training

Before you apply

• Active TS/SCI security clearance is required.
• Must be willing and able to upgrade to TS/SCI with Poly.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.