Service Domain Lead

The role

The Service Domain Lead provides leadership, delivery, and strategic direction for the workstream. This person serves as the primary customer-facing leader and manages workforce, service delivery, and contract performance.

What you will do

• Lead the service domain, setting strategy, operational direction, and ensuring program performance
• Serve as the primary customer representative and final escalation point for issues
• Oversee staffing strategy, workforce planning, and personnel decisions across all teams and sites
• Monitor SLAs, operational metrics, risks, and direct responses to critical events
• Provide onsite leadership and coordinate with PMO, facilities, and local teams

Required qualifications

• Master's degree + 8 years of relevant experience, OR Bachelor's degree + 12 years of relevant experience (including prior program/project leadership)
• Demonstrated experience leading a multi-site services program, including customer and contract management
• Demonstrated leadership experience; setting strategic direction, driving accountability, and developing future leaders
• Strong contract management skills (budget, staffing strategy, resource allocations)
• TS/SCI with polygraph level clearance required
• A valid US passport

Nice to have

• Prior experience as a Program Manager on a similar cleared, multi-site program
• PMP or equivalent program/project management certification
• Experience managing a program through growth, re-compete, or staffing transitions

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• TS/SCI with polygraph level clearance required
• A valid US passport required
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people work across defense, national security, public safety, civilian, and military health organizations.