Customer Analytics Specialist

The role

The Customer Analytics Specialist decodes user interactions to drive data-informed decisions. This person will develop customer behavior reports and analyze quantitative, customer experience, and geospatial data.

What you will do

• Develop and maintain customer behavior reports.
• Analyze quantitative, customer experience, and geospatial data.
• Audit, refine, and implement tracking patterns and analytics collection metrics.
• Lead the collection, review, and analysis of customer engagement data.
• Integrate engagement metrics into usability testing analysis.
• Maintain supporting analytics documentation.
• Translate behavioral insights into actionable recommendations for product and design teams.

Required qualifications

• 3–5 years of experience in customer analytics, digital analytics, customer experience measurement, or a related field.
• Ability to analyze complex customer engagement data and create reports.
• Experience using geospatial (GEO) and location-based analytics.
• Proficiency in Google Analytics reporting.
• Hands-on experience with Qualtrics, Medallia, or similar customer experience analytics platforms.
• Technical aptitude for auditing and optimizing tracking patterns and analytics collection metrics.
• Ability to lead customer data analysis and support usability testing with engagement metrics.

Benefits

• Hands-on experience
• Certifications
• Industry training

Before you apply

• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people work across defense, national security, public safety, civilian, and military health organizations.