Technical Documentation & Knowledge Management Specialist

The role

The Technical Documentation & Knowledge Management Specialist develops, organizes, and maintains documentation for business operations, training, and processes. This role involves gathering information from stakeholders to create clear content and managing document repositories.

What you will do

• Create, edit, review, and maintain documentation including SOPs, user guides, and training materials.
• Gather information from stakeholders, records, observations, and source documents.
• Translate complex information into clear, audience-appropriate documentation.
• Maintain records, document repositories, templates, and content libraries.
• Support Confluence spaces, page organization, and knowledge-management activities.
• Use Jira or similar tools to track tasks and documentation requests.
• Ensure documentation quality, consistency, version control, and compliance.
• Support process improvement, audit readiness, and operational documentation initiatives.
• Utilize AI productivity tools to assist with drafting, editing, and summarization.
• Collaborate with technical and non-technical stakeholders to validate content.

Required qualifications

• Associate degree or equivalent combination of education, training, and relevant experience.
• 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or related fields.
• Strong writing, editing, proofreading, organizational, and communication skills.
• Experience gathering and organizing information from multiple stakeholders and sources.
• Ability to maintain confidential records and sensitive information.
• Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, or similar productivity tools.
• Familiarity with Jira and Confluence through training, coursework, or practical experience.
• Experience using AI-assisted productivity tools for document development and knowledge organization.
• Ability to manage multiple priorities and work independently.

Nice to have

• Bachelor's degree completed or in progress.
• Technical writing, Jira, Confluence, or knowledge-management training.
• Experience creating standardized reports, templates, procedures, or training materials.
• Experience in environments requiring documentation accuracy, confidentiality, and process compliance.
• Familiarity with Agile, SDLC, AI, cybersecurity, cloud technologies, or related technical concepts.
• Jira and Confluence training or certification

Benefits

• Hands-on experience
• Certifications
• Industry training

Before you apply

• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.