Principal SRE Senior Manager

The role

You will be the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You will own the SRE operating model, lead the SRE Community of Practice, and be accountable for reliability outcomes.

What you will do

• Own the SRE operating model including embedded product SREs and a 24x7 incident-command rotation
• Lead the SRE Community of Practice and set common standards
• Provide technical leadership to pods and coach SREs
• Own SLA/SLO governance and reporting to client leadership
• Serve as major-incident commander for critical and cross-pod incidents
• Run program-level problem management to find recurring failure patterns
• Act as reliability reviewer on architecture and security review boards
• Own capacity planning for peak events with the cloud platform team
• Negotiate internal service levels and responsibility boundaries with the cloud platform team
• Champion automation of operational work across the program

Required qualifications

• 12+ years in SRE, infrastructure, production engineering, or IT operations
• 5+ years leading SRE or operations teams or programs across multiple products
• Proven experience defining and enforcing reliability standards
• Demonstrated ability to lead major incident response, root cause analysis, and systemic remediation
• Deep expertise in resilience engineering, fault isolation, capacity planning, and recovery testing
• Experience reducing incident impact and recurrence through structural improvements, automation, and safer operational practices
• Track record of standing up or transforming an SRE operating model in a multi-team, multi-vendor environment
• Strong grounding in AWS, containers, CI/CD, enterprise observability, and automation
• Executive-level communication
• Bachelor's degree in a technical field or equivalent experience
• Ability to obtain and maintain a Public Trust clearance
• Major-incident command for critical and cross-pod incidents, including off-hours as needed

Benefits

• Certifications
• Industry training

Before you apply

• US Citizenship Required
• Ability to obtain and maintain a Public Trust clearance
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Its 13,000+ people pursue technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.