Tier 2/3 Field Service Representative (located onsite in Vicenza, Italy)

The role

You will provide professional Information Technology support. You will address help desk requests, troubleshoot hardware and software, and support GEOINT analysts in the field.

What you will do

• Address and follow up on requests received in help desk queue
• Investigate incidents, identify and implement solutions
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
• Deploy, configure, and troubleshoot user workstations
• Support passive and active network infrastructure
• Deploy, configure, and troubleshoot standard and proprietary supported applications
• Provide on-site application training, software distribution, patch management, and firmware updates
• Log all requests into Ticketing System

Required qualifications

• Baseline certified to at least IAT Level 2 per DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2
• Knowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro
• Knowledge of intelligence oversight and security guidelines
• Experience with workstation imaging processes/software
• Strong knowledge of deployment, configuration and troubleshooting of workstation hardware
• Must Have an Active TS/SCI

Nice to have

• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products
• Knowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro
• Knowledge of intelligence oversight and security guidelines
• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues
• Excellent analytical skills
• Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment
• Ability to work independently and as part of a team
• Experience with workstation imaging processes/software

Benefits

• hands-on experience
• certifications
• industry training

Before you apply

• Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration

About the company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government. Their 13,000+ people pursue the potential of technology for clients across defense, national security, public safety, civilian, and military health organizations.