Medical Assistant – Clinical Support Team Lead

The role

This person will provide in-office support and assist with overseeing the Clinical Department. They will assist with recruitment, training, and daily clinical operations.

What you will do

• Assist with the recruitment, onboarding, training, and development of Clinical Team members.
• Support the Clinical Supervisor with daily clinical operations and departmental priorities.
• Monitor attendance, PTO, call-offs, workload distribution, productivity, and team performance.
• Provide coaching, auditing, and productivity support to meet departmental goals.
• Ensure timely handling of patient cases, faxes, emails, lab reviews, prescription refills, and hotline messages.
• Track KPIs and maintain accurate clinical tracking systems, workflows, and reports.
• Coordinate skilled nursing facility workflows and Home Health referrals.
• Lead daily Clinical Team stand-up meetings and coordinate weekly departmental alignment meetings.
• Maintain the Clinical Department sections of the Monday Morning Meeting agenda.
• Prepare required reports, metrics, and deliverables for leadership and management.

Required qualifications

• Certification as a Medical Assistant from an approved school or equivalent training and experience.
• Very strong computer skills, including EHR systems, email, Microsoft Word, and spreadsheets.
• Must have previous leadership or team lead experience in a clinical or healthcare setting.
• Basic clinical knowledge.
• Excellent written, verbal, and interpersonal communication skills.
• Detail-oriented, organized, professional, reliable, punctual, and flexible.
• Ability to multitask and thrive in a fast-paced environment.
• Must be comfortable working with senior patients.

Benefits

• Paid time off
• Health, dental, vision, and basic life insurance
• Reimbursement for continuing education and certificate renewals
• Movement and meditation sessions
• Quarterly goal meetings with an expert coach
• Educational staff meetings
• Staff outings

Before you apply

• Local Los Angeles-area candidates only.
• Must be able to commute to our Beverly Hills location.

About the company

Access Healthcare Associates as part of Brigade Health is an inclusive, diverse, and purpose-driven healthcare company. They are a mobile medical practice serving the senior population in assisted living communities, skilled nursing facilities, board and care facilities, and private homes.