CRM Systems Lead

The role

The CRM Systems Lead will build the HubSpot Service Hub environment from the ground up and own it end to end. This person will manage administration, workflow automation, integrations, and customer data governance for over 20 branches.

What you will do

• Own day-to-day system administration including users, seats, permissions, properties, and pipelines.
• Serve as first-line support for branch staff.
• Design and build workflows using native HubSpot automation and custom-coded actions and webhooks.
• Lead rollout execution for branch launches.
• Manage agency partner by scoping work, reviewing deliverables, and tracking hours.
• Build and maintain integrations with Dialpad, NetSuite, and internal data pipelines.
• Own customer data quality including deduplication, record associations, and property governance.

Required qualifications

• 3+ years administering HubSpot with hands-on Service Hub or Sales Hub configuration experience.
• Ability to extend HubSpot beyond native functionality, including writing and debugging custom code and webhooks.
• Strong technical fluency in data structure, system architecture, and integration design.
• Experience managing or overseeing an outside vendor or agency partner.
• Comfortable supporting non-technical, front-line staff across multiple locations.
• Excellent written and verbal communication skills.

Nice to have

• Experience administering HubSpot (or another CRM) across multiple locations or business units.
• Exposure to ERP systems, such as NetSuite, and how CRM and ERP data connect.
• HubSpot certifications (e.g., Solutions Architect, RevOps).
• Experience supporting a company through an acquisition-driven or multi-brand growth model.
• Familiarity with telephony platforms such as Dialpad.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Company-Provided Equipment

About the company

Accredited Labs is a provider of accredited calibration services and a network of calibration companies. They empower regional labs with top-tier infrastructure and ISO/IEC 17025 accreditation.