Administrative Assistant (East Coast Calibration)

The role

The Administrative Assistant will support daily operations at the Hallowell, Maine office. This role involves managing customer communications, generating quotes, scheduling appointments, and maintaining records.

What you will do

• Serve as the primary point of contact for customers regarding calibration services.
• Manage customer requests for quotes, service scheduling, and follow-up communications.
• Schedule calibration appointments and coordinate with technicians.
• Monitor customer calibration due dates and contact customers to arrange appointments.
• Scan and file calibration records, certificates, and service reports.
• Assist in the organization and filing of calibration certificates.
• Track and order calibration equipment and supplies.
• Maintain accurate inventory records.
• Assist in generating invoices and processing payment transactions.
• Answer phones and manage incoming correspondence.

Required qualifications

• 2+ years of experience in a customer service role
• 1+ years of administrative experience
• 1+ years of experience generating quotes for customers
• Strong organizational and time-management skills
• Excellent communication skills, both written and verbal
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to prioritize tasks effectively and manage multiple customers needs simultaneously
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Professional demeanor
• Customer-service-oriented

Nice to have

• Administrative experience preferably in a related field (e.g., calibration, technical services, etc.)
• High school diploma or equivalent

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Company-Provided Equipment

About the company

Accredited Labs is a provider of accredited calibration services and a network of calibration companies. They partner with established regional labs to provide consistent, compliant experiences.