Director of Revenue Operations

The role

You will lead Revenue Operations across the full revenue lifecycle from pipeline to renewal. This senior, hands-on role involves planning, forecasting, process standards, and compensation design for a high-growth SaaS business.

What you will do

• Set and enforce operating standards for Sales and Customer Success
• Own revenue forecasting and pipeline health reporting
• Own core SaaS metrics including ARR, GRR, NRR, churn, expansion, CAC, and LTV
• Build board-ready revenue reporting with Finance
• Own renewal forecasting, churn, and expansion reporting
• Define and build end-to-end revenue processes from lead to renewal
• Work with Marketing on lead scoring, routing, and lifecycle stages
• Set data hygiene standards for Salesforce and HubSpot
• Build an attribution model for Sales and Marketing
• Build annual territory, quota, and headcount models

Required qualifications

• 10+ years in Revenue Operations, Sales Operations, or a similar function as the senior RevOps owner in a high-growth SaaS or recurring revenue business
• Experience building a RevOps function from scratch
• Experience supporting a business in the $25M to $100M ARR range with combined Sales and CS teams of 20 or more
• Deep familiarity with SaaS unit economics (ARR, NRR, churn, CAC, LTV) and experience building revenue reporting around them
• Deep, working knowledge of Salesforce and HubSpot
• Experience designing and modeling variable comp plans for Sales and CS teams
• The ability to turn complex data into a clear story for an executive audience
• Experience with both high-velocity SMB sales motions and enterprise and channel motions
• A track record of influencing across functions without direct authority

Nice to have

• Salesforce Certified Administrator credential
• Higher education or edtech experience
• Comfort building things that don’t fully exist yet

Benefits

• Comprehensive medical, dental, and vision coverage
• Four weeks of paid parental or medical leave
• Flexible PTO policy
• Sick time
• Eight paid holidays
• 401(k) retirement plan
• One free course each year after 90 days
• Tuition assistance

About the company

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions. They provide a full ecosystem of learning and development solutions and a SaaS Learning Platform called myACI.