Spring 2027 Undergraduate Intern, Information Technology Department

The role

The Information Technology Intern will support the Affiliate Technology Services program through technical improvements and systems-based solutions. The role involves researching, designing, testing, and delivering technical improvements and supporting digital records management, data curation, and customer relationship management.

What you will do

• Co-design and update workflow procedures for billing reconciliations, user audits, account analytics, and program metrics.
• Curate, model, design, test, implement, and operationalize a customer relationship management database.
• Write detailed technical specifications and documentation for work processes, technical solutions, and user-facing communications.
• Perform Quality Assurance and in-development testing for operational systems and processes.
• Support organization-wide trainings for non-technical users on enterprise application best practices and security compliance.

Required qualifications

• Currently matriculated undergraduate students or an equivalent combination of education and/or experience
• Based in the U.S. for the entire duration of the internship
• Proactive, systems-first, analytical, creative problem-solving mindset
• Exceptional communication and documentation skills for technical and non-technical audiences
• Exceptional research ability on technical matters including emerging tech, cybersecurity, digital accessibility, and comparative analyses on cloud-based enterprise platforms and business applications
• Demonstrated ability to work independently and as part of a team
• Ability to create professional, publish-ready, story-telling PowerPoint presentations
• Commitment to advancing the mission of the ACLU
• Commitment to centering and embedding principles of equity, inclusion and belonging
• Commitment to work collaboratively and respectfully toward resolving obstacles and conflict

Nice to have

• Knowledge of networking fundamentals (DNS, DHCP, VPN)
• Understanding and/or experience with customer relational database management principles and best practices

Benefits

• Stipend available for students who are lawfully authorized to work
• Arrangements can be made with educational institutions for work/study or course credit

Before you apply

• Must be based in the U.S. for the entire duration of the internship
• Stipend is available for students who are lawfully authorized to work
• Please refrain from using AI-powered chatbots, search engines, or real-time assistance tools to generate your CV, cover letter or writing sample
• All candidates must formally submit an application

About the company

The ACLU has worked for over 100 years to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. The Information Technology department provides technology-based services and support for a more than 600-person National staff.