Intake Counselor - Volunteer

The role

Intake Counselors support the Civil Liberties Intake Program by processing requests for legal assistance and distributing know-your-rights materials. This role is part of the Legal-Policy Department.

What you will do

• Answering phone calls received through our Civil Liberties Hotline
• Conducting initial interview questions with the callers
• Writing clear and complete notes during the call
• Documenting relevant matters in a concise manner
• Reviewing, evaluating, and responding to written requests for assistance, including mail and online complaints
• Working with a web-based database to enter and update information from the intake
• Cataloging data within the system

Required qualifications

• Strong commitment to and enthusiasm for the mission of the ACLU of Northern California
• Ability to adhere to a strict code of confidentiality
• A dedication to ongoing learning on how to best perform intake volunteer duties
• Strong oral and written communication skills
• Proficiency with or willingness to learn Outlook
• Proficiency with or willingness to learn a web-based database
• Highly organized and careful attention to detail

Nice to have

• Advanced or higher proficiency in Spanish (reading, writing, listening, and speaking)
• Experience with a web-based database

Before you apply

• The cover letter should include why you are interested in this volunteer position and what your availability will be for the coming months

About the company

The mission of the ACLU Foundation of Northern California (ACLU NorCal) is to be an enduring guardian of justice, fairness, equality, and freedom, working to protect and advance civil liberties for all Californians.