Senior Customer Account Manager

The role

The Senior Customer Account Manager maintains account retention and develops client relationships. This person will identify new opportunities within the existing customer base and execute territory plans to drive upsells.

What you will do

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close new opportunities within existing customer base
• Create and execute on a territory plan to drive customer retention and upsell opportunities
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Required qualifications

• 1+ year experience interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive account retention with minimal oversight from management
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities when speaking to a customer
• Incredibly detail oriented, ability to manage multiple/conflicting priorities
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, and PowerPoint
• Experience with Salesforce.com and other CRM tools

Benefits

• competitive healthcare coverage
• wellness programs
• take it when you need it time off
• parental leave
• recognition programs

About the company

Acquia empowers brands to create digital customer experiences using the Acquia Digital Experience Platform. The company is headquartered in Boston, MA.