Regional Account Manager

The role

The Regional Account Manager will drive customer retention and identify expansion opportunities. This person will guide customers through onboarding and build strategic relationships to own success with Acquia platform services.

What you will do

• Drive customer retention and identify expansion opportunities
• Guide customers through onboarding of products and services
• Build strategic level customer relationships and own customers success with Acquia platform services
• Maintain control of account direction and strategy
• Host Quarterly Business Reviews to identify risk and opportunities with customers
• Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database weekly

Required qualifications

• Proven track record of retaining and growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Has owned and exceeded a quota
• Experience with running a high volume of accounts
• 2 years working in an account management role
• Ability to manage multiple systems at once
• Strong forecasting and analytical skills
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability
• Self-starter who can set and manage priorities
• Strong teamwork, communication and cross-group collaboration skills
• Bachelor degree is required

Benefits

• competitive healthcare coverage
• wellness programs
• take it when you need it time off
• parental leave
• recognition programs

About the company

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. Headquartered in Boston, MA, Acquia is a Great Place to Work-Certified company.