Administrative Specialist

The role

This person will support the sales team with order processing, purchasing, and customer communication. They will work with residential customers, builders, vendors, and the Installation Coordinator to ensure orders are accurate and materials are available.

What you will do

• Support sales representatives with estimates, data entry, customer information, and order processing.
• Enter and maintain accurate sales orders, job details, and customer records in ServiceTitan.
• Review measurements, product selections, and specifications for completeness and accuracy.
• Resolve missing information with sales representatives and track orders through the sales and procurement process.
• Prepare and submit purchase orders for garage doors, openers, hardware, and related materials.
• Work with vendors and manufacturers to confirm pricing, availability, order details, and lead times.
• Track outstanding orders and proactively address delays or discrepancies.
• Verify that materials match customer selections and job specifications.
• Coordinate with purchasing and warehouse teams to confirm material availability and expected delivery dates.
• Keep residential customers and builders informed about order status, anticipated delivery dates, and installation readiness.

Required qualifications

• Strong organizational skills and attention to detail.
• Ability to manage multiple orders, deadlines, and customer requests.
• Clear, professional written and verbal communication.
• Comfort using Microsoft Office, CRM software, and order management systems.
• A proactive approach to problem-solving and the ability to work independently while collaborating across teams.

Nice to have

• Experience in sales administration, order processing, purchasing, or customer service
• Garage door, construction, building materials, or home services experience
• ServiceTitan experience

Benefits

• Opportunities for professional growth and advancement.
• A supportive, team-oriented work environment.
• The opportunity to contribute directly to Action Garage Door’s continued growth.

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands.

About the company

Action Garage Door uses communication, accountability, and teamwork to deliver an exceptional customer experience.