Abnormalsecurity
Senior Customer Trust Analyst, EMEA
Remote - UK. Posted 2 months ago
The role
The Senior Customer Trust Analyst will build and lead the customer-trust program across EMEA. This person will translate customer security requirements into internal controls and present the control environment to senior buyers.
What you will do
- Own and build the customer-trust program for EMEA
- Define how the trust response process scales as deal volume grows
- Translate customer security requirements into internal controls, evidence, and product or operational requirements
- Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment
- Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal
- Monitor changes in customer expectations and the regulatory landscape, including the EU AI Act and GDPR
- Maintain up-to-date content in Responsive and accurate documentation in Safebase Trust Center for EMEA
- Support the tooling that underpins the trust response process
- Engage in ad-hoc projects as required
- Communicate program status, health, and key risks to senior management and Sales leadership
Required qualifications
- 7 to 10 years of experience in customer-facing security, trust, or compliance roles
- Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
- Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
- Strong project management skills
- Excellent written and verbal communication skills
- Experience helping customers build trust with products in scope for the EU AI Act and GDPR
- Experience engaging with German works councils
Nice to have
- Bachelor's degree or equivalent experience
- CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s)
- Experience using Responsive and SafeBase Trust Center
- Experience in a fast-paced, high-growth technology company
Before you apply
- If application is successful, Abnormal AI will carry out pre-employment checks which must be successfully completed to progress to a final offer
About the company
Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead our customer-trust program across EMEA.