Professional Services Consultant, Brazil (English & Spanish)

The role

You will lead implementation projects and initial training sessions for new customers. You will manage the transition from proof of value to deployment of the Abnormal Security platform.

What you will do

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
• Lead deployment kickoff by gathering knowledge from POV teams.
• Conduct discovery to understand customer goals and align project plans.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment.
• Build and maintain strong relationships with stakeholders.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes.

Required qualifications

• 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions.
• Full professional fluency in Portuguese, Spanish, and English.
• Experience managing deployments involving enterprise email systems, integrations, and migrations.
• Ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
• Familiarity with enterprise mail flow, email security, and related technologies.
• Experience leading technical conversations with IT and InfoSec stakeholders.
• Proficiency in commercial email routing, filtering, or SEG tools.
• Exposure to log analysis using SIEM or similar tools.

Nice to have

• Basic scripting or coding knowledge (e.g., Python or Java)

Before you apply

• If your application is successful, Abnormal AI will carry out pre-employment checks which must be successfully completed to progress to a final offer.

About the company

Abnormal Security is an equal opportunity employer.