Sr. Customer Success Manager, Federal

The role

You will manage and grow a portfolio of customer relationships to ensure success and satisfaction. You will act as a trusted advisor to align on success criteria, drive adoption, and identify upsell opportunities on the Abnormal platform.

What you will do

• Own a portfolio of accounts to ensure satisfaction, retention, and growth
• Serve as customer advocate, deliver Business Reviews, and prove ROI
• Develop and execute strategic success plans aligned with customer goals
• Identify upsell and cross-sell opportunities
• Maintain deep knowledge of Abnormal products and roadmap
• Establish trusted advisor relationships and cultivate customer champions
• Partner across internal teams including Sales, Product, Engineering, and Support
• Monitor customer health and coordinate remediation plans for risks

Required qualifications

• 5+ years of Customer Success experience
• Proven track record managing executive relationships (CIO, CISO, or equivalent)
• Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
• Strong account management, strategic planning, problem-solving, and negotiation skills
• Strong technical aptitude with enterprise software and networking technologies
• Excellent communication and presentation skills
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience

Nice to have

• ideally in enterprise SaaS

Benefits

• comprehensive benefits package

Before you apply

• If your application is successful, Abnormal AI will carry out pre-employment checks which must be successfully completed to progress to a final offer

About the company

Abnormal AI is an equal opportunity employer.