Technical Account Manager | LATAM

The role

Serve as the primary technical advisor for customers after go-live to ensure successful adoption and long-term health of the BEES platform. Act as a bridge between customer business needs and BEES Product, Engineering, and Support teams.

What you will do

• Build and maintain strong relationships with customers' technical leaders and key stakeholders.
• Serve as the primary technical point of contact.
• Act as the liaison between Commercial, Product, Engineering, and Support teams.
• Influence technical decisions and solution strategies.
• Champion the voice of the customer by providing actionable insights to Product and Engineering teams.
• Consolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.
• Drive the adoption and optimization of BEES products, features, and capabilities.
• Identify opportunities to expand existing solutions and unlock new use cases.
• Ensure newly released features are effectively implemented.
• Monitor platform health, integrations, data quality, system performance, and adoption metrics.

Required qualifications

• Experience in Technical Account Management, Technical Customer Success, Solutions Architecture, Technical Consulting, or a related customer-facing technical role.
• Proven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.
• Strong communication and presentation skills.
• Ability to engage and influence executive-level stakeholders.
• Analytical and results-oriented mindset.
• Strong problem-solving and stakeholder management capabilities.
• Intermediate English.
• Intermediate Spanish.

Nice to have

• Experience with ERP systems, enterprise architectures, or complex integration ecosystems

Benefits

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership

About the company

BEES is AB InBev’s B2B platform. Through their ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.