Product Manager - CX Specialist

The role

You will enhance the user experience of AI-driven data products within the BEES apps ecosystem. You will work with data scientists, product managers, and customer support to ensure AI models meet user expectations.

What you will do

• Analyze user feedback and data to identify pain points in AI model interaction.
• Work with customer support teams to address user issues and improve satisfaction.
• Establish and maintain a feedback loop with users to refine AI model performance.
• Develop and deliver training materials and documentation for data products.
• Monitor AI model performance in real-time to ensure quality standards.
• Collaborate with data scientists and product managers to influence AI model design.
• Act as the voice of the customer to advocate for user-centric improvements.
• Act as a point of contact for stakeholder alignment regarding metrics and priorities.

Required qualifications

• Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices.
• Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices.
• Strong analytical profile with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python.
• Ability to work in close partnership with Product Managers and business stakeholders.
• Advanced English to collaborate with global teams.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Nice to have

• Previous experience working closely with Product, Data, Commercial, or CX teams.
• Strong business or CX acumen and a data-driven decision-making mindset.
• Experience in cross-functional environments.

Benefits

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership

About the company

AB InBev is a leading global brewer and one of the world's top 5 consumer product companies. The Growth Group unifies B2B, DTC, Sales & Distribution, and Marketing teams to drive digital transformation.