Quality Assurance Coordinator

The role

The Quality Assurance Coordinator provides day-to-day support to the Operations department. This role ensures the accuracy, consistency, and effectiveness of security personnel through remote monitoring, incident response, and audits.

What you will do

• Monitor and audit security personnel for performance, credentials, training, contract compliance, and adherence to company policy.
• Respond to deficiencies by addressing them with the employee or escalating issues.
• Conduct analysis of security personnel KPIs.
• Review and escalate notifications of potential security, operational, or safety risks.
• Ensure compliance with labor laws, company policies, and contractual scope of work requirements.
• Conduct Quality Assurance calls to ensure active, alert, and effective security personnel.
• Respond promptly to emergencies, incidents, and performance deficiencies.
• Use company technology platforms to ensure quality control.
• Maintain communication with security personnel via phone, text, email, and other platforms.
• Document critical security personnel activities, incidents, and operational updates.

Required qualifications

• High school diploma or GED
• Minimum 2 years of security industry or related field experience
• Must be at least 18 years old
• Ability to pass a background check, drug screening, and additional screening requirements
• Excellent written & verbal communication and interpersonal skills
• Strong multi-tasking, task management, and attention to detail
• Professional and customer service oriented demeanor with emphasis on team collaboration and conflict resolution
• Ability to work in fast-paced environments and handle emergencies calmly under pressure
• Acts with confidentiality and discretion
• Demonstrates initiative and self-motivation
• Must be dependable, committed to ethical conduct, and acts with integrity

Nice to have

• Associate's or Bachelor's degree
• Previous experience in quality assurance, dispatching, security operations, or high volume workforce coordination

Benefits

• Paid Time Off (PTO)
• Premium Shift Pay for Holidays Worked
• 401(k) Retirement Plan
• Health / Dental / Vision Insurance
• Paid Sick Leave
• Training and Career Development
• Employee Assistance Programs

Before you apply

• Ability to pass a background check, drug screening, and additional screening requirements

About the company

Absolute International Security is a leading provider of professional security guard services in the Southern California region. They focus on integrity, vigilance, professionalism, and reliability.