Account Manager – Gurgaon Based (Tamil/Malayalam speaking)

The role

You will grow the coverage and quality of Agoda's supply network by remotely managing a portfolio of hotel partners in India. You will drive portfolio performance and improve supply metrics through digital-first account management.

What you will do

• Own and manage a portfolio of hotels across Indian Subcontinent region
• Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings
• Drive improvements in key supply metrics by analyzing performance and recommending solutions
• Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented
• Use Agoda's digital tools for outreach, logging, and reporting
• Participate in training to stay updated on new tools, processes, and best practices
• Act as a point of contact for partner escalations within your assigned portfolio

Required qualifications

• Minimum 4 years' experience in account management, business development, or supply/e-commerce role
• Excellent command of English and Tamil/Malayalam (both written and spoken)
• Strong relationship management and negotiation skills
• Proven success in B2B engagement
• Analytical mindset with experience using data to drive decisions and performance outcomes
• Comfort with digital-first work (remote portfolio management, call systems, CRM tools)
• Self-driven, organized, and able to manage a large portfolio independently
• Strong communication skills
• Ability to adapt quickly to evolving workflows, tools, and business priorities

About the company

Agoda is part of Booking Holdings with a diverse team of over 7,000 people from 90 countries. The company connects people to destinations and experiences through hotels, flights, and experiences worldwide.